Terms and conditions
These terms apply when you get a quote, book or pay for a shipment with OZU. They are written to be read, not skimmed past. By booking, you agree to them.
1. Who we are
"OZU", "we" and "us" mean OZU Logistics Marketplace, Z2-3126, 3rd Floor, Akshar Business Park, Sector 25, Vashi, Navi Mumbai, Maharashtra 400703, India. "You" means the person or business booking the shipment. You must be at least 18 and able to enter a contract under Indian law.
2. The service
We arrange international air shipping of goods from India to the destinations listed on our pricing page, including door pickup and door delivery. We carry shipments through established carrier partners, and we remain your point of contact throughout. These terms cover our shipping service. OZU Wallet has its own terms.
3. Quotes and prices
- Quotes are in Indian Rupees and inclusive of all taxes (GST included), based on the details you give us.
- A quote is valid for 7 days. Prices follow our carriers' rates and can change after that.
- The final price depends on the chargeable weight measured at pickup: the higher of actual weight and volumetric weight (L x W x H in cm, divided by 5,000). If it differs from your quote, see our refund policy.
- Destination customs duties and taxes are included only where your quote says so.
4. Payment
You pay the full amount upfront through a secure Razorpay payment link. We don't offer credit. Your booking is confirmed once payment succeeds. We never see or store your card details. Razorpay processes them under its own security standards.
5. Your responsibilities
- Describe the contents and their value truthfully and give an invoice for every shipment.
- Give complete pickup and delivery details, including a reachable receiver phone number.
- Pack the goods suitably for air transport, with no box over 20 kg unless agreed with our team.
- Provide KYC (valid ID) and any paperwork the export or destination rules require.
- Make sure the goods are legal to export from India and import into the destination country.
6. What we don't carry
Documents or papers of any kind, perfumes, deodorants and aerosols, and anything prohibited by law or airline safety rules (including explosives, flammables, weapons, narcotics, counterfeit goods, cash and precious stones). Medicines, batteries and power banks, liquids and jewellery need our prior approval. If a shipment contains prohibited items, we may refuse it, hold it or hand it to the authorities, and you are responsible for any resulting costs or penalties.
7. Customs
All shipments go through customs in India and at the destination. Customs can inspect, delay, hold or reject a shipment. We help with standard clearance, but we aren't responsible for customs decisions, delays or charges they raise.
8. Delivery times
Delivery dates we share are estimates. We do our best to meet them, but we aren't liable for delays outside our control, such as customs, weather, strikes, flight changes or an incorrect address.
9. Liability
- For a parcel lost or damaged while in our care, our liability is limited to the declared invoice value of the affected items plus the shipping charge for them, as described in our refund policy.
- We aren't liable for indirect losses such as lost profit, lost sales or missed deadlines.
- We aren't liable for damage caused by poor packing, the nature of the goods, or inaccurate declarations.
10. Cancellations and refunds
See our cancellation policy and refund policy.
11. Communication
We talk to you mainly on WhatsApp, where an AI assistant answers quotes and our team handles the rest. By messaging us you agree to receive messages about your quotes and shipments. Reply "stop" any time to opt out of non-essential messages.
12. Indemnity
You agree to cover us for losses, fines or claims that arise because you misdeclared a shipment, shipped prohibited goods or broke these terms.
13. Governing law
These terms are governed by the laws of India. Courts in Navi Mumbai, Maharashtra have exclusive jurisdiction. We'll always try to resolve a dispute by talking first. Write to ceo@ozumax.com.
14. Changes
We may update these terms. The version on this page on the day you book applies to that booking.