OZU Logistics Marketplace
Contact us
Last updated 6 October 2026
The fastest way to reach us is WhatsApp. A real person from our team picks up anything the assistant can't solve.
Registered office
OZU Logistics Marketplace
Z2-3126, 3rd Floor, Akshar Business Park, Sector 25, Vashi, Navi Mumbai, Maharashtra 400703, India
Support hours
Monday to Saturday, 10 am to 7 pm IST
The WhatsApp assistant answers quotes 24x7
What to include
If your message is about a shipment, add your quote reference (it looks like OZ-2610-1234) or the phone number you booked with. We'll find it faster.
Response times
- WhatsApp during support hours: usually within 15 minutes.
- Messages after hours: by 10 am the next working day.
- Email: within one working day.
Grievances
If something went wrong and you want it escalated, write to our Grievance Officer at ceo@ozumax.com with the subject "Grievance". We acknowledge within 48 hours and aim to resolve within 15 days.