Privacy policy
We collect only what we need to quote, ship and get paid, we don't sell your data, and you can ask us to show, correct or delete it. This policy follows India's Digital Personal Data Protection Act, 2023.
Who is responsible
OZU Logistics Marketplace, Z2-3126, 3rd Floor, Akshar Business Park, Sector 25, Vashi, Navi Mumbai, Maharashtra 400703, India, is responsible for your personal data. Contact us at ceo@ozumax.com.
What we collect
- Contact details: your name, phone number and WhatsApp profile name.
- Shipment details: pickup and delivery addresses and postal codes, the receiver's name and phone number, box weights and sizes, contents and invoice values.
- Chat messages you send us on WhatsApp.
- KYC details needed for export, such as an ID document.
- Payment records: amount, status and transaction reference. Card, UPI and bank details are handled by Razorpay. We never receive or store them.
- Website: standard server logs (IP address, browser, pages visited) to keep the site secure. We don't use advertising trackers.
Why we use it
- To give you quotes and book, ship, track and deliver your parcels.
- To take payments, issue invoices and process refunds.
- To meet legal duties, such as customs, export and tax rules.
- To answer your questions and improve our service.
We use your data with your consent (when you message us or book) and where the law requires it.
Who we share it with
- Carrier partners and customs authorities, only what is needed to move and clear your shipment.
- Razorpay, to process payments and refunds.
- Service providers that run our systems for us: Meta (WhatsApp messaging), Google Cloud (hosting in India) and our AI model provider, which reads chat messages to prepare replies and quotes. They may use your data only to provide their service to us.
- Authorities, when the law requires it.
We never sell your personal data or share it for advertising.
How long we keep it
Chats and shipment records are kept while you are a customer and for up to 8 years after your last shipment, because tax and customs laws require these records. Unpaid quotes and chats without a booking are deleted after 2 years. After that, data is deleted or anonymised.
How we protect it
Data is encrypted in transit and at rest, stored on Google Cloud in India, and access is limited to team members who need it, with passwords and access controls.
Your rights
- See what personal data we hold about you.
- Correct or update it.
- Ask us to delete it, unless the law requires us to keep it.
- Withdraw consent. This may mean we can no longer ship for you.
- Nominate someone to exercise these rights for you.
- Raise a grievance with us, and if you're not satisfied, with the Data Protection Board of India.
Write to ceo@ozumax.com. We reply within 7 days.
Grievance Officer
Grievance Officer, OZU Logistics Marketplace, Z2-3126, 3rd Floor, Akshar Business Park, Sector 25, Vashi, Navi Mumbai, Maharashtra 400703, India. Email ceo@ozumax.com with the subject "Privacy". We acknowledge within 48 hours and resolve within 15 days.
Children
Our service is for adults. We don't knowingly collect data from anyone under 18.
Changes
If we change this policy, we update this page and the date at the top.